We offer management solutions and practical facilities management expertise to our clients through our extensive team of resources within FM Solutions.

We integrate both technical and office support services, providing ongoing facilities management services that enable business efficiency and cost effectiveness.

This is supported by our processes, procedures and sourcing methodologies, along with our IT system that includes:

> Computer aided facilities management (CAFM) system
> Asset management
> Call centre/help desk systems
> Health, safety and environmental management
> Financial management

Fundamental to our success is customer relationship management that is achieved through the six steps outlined in the diagram below. Working with our clients, we strive for world-class standards to ensure their business needs are considered. Through a consultative process, the best approach is identified and implemented to achieve success.

customer relationship management

Our processes, policies and quality standards are entrenched in our CAFM and financial systems and driven by rigorous health and safety standards.

Our services are driven by key facilities management principles:

> Efficiency and productivity
> Cost control and reduction
> Risk management and mitigation
> Facilitation of business change and effective change management
> Sustainable service
> Asset performance and reliability
> Life cycle function
> Best practice
> Demand management

Our services are evaluated, measured and continuously modified in line with industry best practice as well as our clients’ unique and dynamic needs.